Holiday Gift Guide Retail Sales Ambassador, Fashion Place

Macy's•Murray, UT

7h•$15 - $21•Onsite

About The Position

As an Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as an expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors, and execute strategic merchandising initiatives. The role focuses on providing an exceptional customer experience, building brand-specific clientele, supporting marketing, and planning and leading vendor-sponsored and other customer-facing events. You also maintain the sales floor, use Macy’s point-of-sale systems and company devices, and collaborate with vendors, personal stylists, store leadership, colleagues, customers, and communities. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week. Hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, and regular, dependable attendance and punctuality. It also involves frequent use of computers and other technology, standing and moving for extended periods, lifting at least 30 pounds, reaching, stooping, kneeling, crouching, and climbing ladders.

Requirements

Minimum of 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude.
Vision and creativity.
Self-starter who can work independently and as part of a team, with excellent time management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform reaching, stooping, kneeling, crouching, and ladder climbing.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Color vision.

Responsibilities

Provide an exceptional customer experience by making the customer the priority.
Greet customers, recommend products, and upsell.
Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turnover, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and strengthen authentic connections with colleagues, customers, and communities.
Communicate customer needs and shopping patterns to leadership and vendor communities.
Execute strategic merchandising initiatives for the vendor, brand, or area represented.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.