Holiday Gift Guide Retail Sales Ambassador, Oakridge - Full Time

Macy's • San Jose, CA

1d • Onsite

About The Position

As a Holiday Gift Guide Retail Sales Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, recommending additional items, and cultivating repeat clientele. You serve as an expert for the vendor, brand, or area you represent, communicate customer needs and shopping patterns to leadership and vendors, and carry out merchandising initiatives.

The role focuses on providing an exceptional customer experience, building brand-specific clientele, supporting local marketing, and helping deliver vendor-sponsored events. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Self-starter who can work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, and ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to lift at least 30 pounds and perform the stated physical activities, including standing, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
• Color vision and ability to use computers and other technology, including handheld equipment and cash registers, to perform job functions and process transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, recommend products, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Communicate customer needs and shopping patterns to leadership and vendor partners.
• Execute strategic merchandising initiatives for the represented vendor, brand, or area.
• Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed