Holiday Gift Guide Retail Sales Ambassador, Oakridge - Full Time

Macy's•San Jose, CA

2d•$20 - $25•Onsite

About The Position

As an Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as an expert for the vendor, brand, or area you represent. You also communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. This is a full-time role at Macy’s Oakridge. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude.
Vision and creativity.
Self-starter able to work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to perform the stated physical demands, including lifting at least 30 pounds, standing for at least two consecutive hours, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Responsibilities

Provide an exceptional customer experience by ensuring the customer is always the priority.
Greet customers, make product recommendations, and upsell.
Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
Ensure the sales floor is neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turn, and gross margin above company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, ensuring sales and participation goals are met.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Communicate customer needs and shopping patterns to leadership and the vendor community.
Execute strategic merchandising initiatives for the vendor, brand, or area represented.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice