Holiday Gift Guide Retail Sales Ambassador, Galleria - Full Time

Macy's • Fort Lauderdale, FL

7d

About The Position

As a Retail Sales Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You build repeat clientele and serve as an expert for the vendor, brand, or area you represent. The role also involves communicating customer needs and shopping patterns to leadership and vendors, and carrying out strategic merchandising initiatives.

You help provide an exceptional customer experience, maintain an organized sales floor, support vendor relationships, and plan and lead customer-facing events. You use Macy’s point-of-sale systems and company devices to complete sales, while fostering respectful and authentic connections with colleagues, customers, and the community.

This full-time role typically involves 30 or more hours per week, with scheduling based on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays. It also involves lifting, standing, reaching, and other physical activity.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Ability to work independently and as part of a team.
• Excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio frequency equipment.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to lift at least 30 pounds and perform the physical activities described in the posting.
• Ability to use handheld equipment and a cash register and process register transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, recommend products, and upsell.
• Act as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement practices to drive sales, inventory turn, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, working toward sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and the vendor community.
• Execute strategic merchandising initiatives for the vendor, brand, or area represented.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed