Holiday Gift Guide Retail Sales Ambassador, Woodlands Mall - Full Time

Macy's • The Woodlands, TX

2d • Onsite

About The Position

The Holiday Gift Guide Retail Sales Ambassador drives sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and building repeat clientele. The Ambassador serves as an expert for the represented vendor, brand, or area; communicates customer needs and shopping patterns to store leadership and vendors; and carries out strategic merchandising initiatives. The position also supports vendor relationships, customer-facing events, and an exceptional, inclusive customer experience. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Self-starter who can work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, with the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide an exceptional customer experience by prioritizing the customer.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing, vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and vendors.
• Execute strategic merchandising initiatives for the represented vendor, brand, or area.

Benefits

• Competitive pay
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed