Holiday Gift Guide Retail Sales Ambassador, Lakewood Center

Macy's • Lakewood, CA

1d • Onsite

About The Position

The Holiday Gift Guide Retail Sales Ambassador drives sales by connecting with customers, sharing vendor product knowledge, making recommendations, and suggesting additional items. The Ambassador serves as an expert for the represented vendor, brand, or area; builds repeat clientele; communicates customer needs and shopping patterns to leadership and vendors; and carries out strategic merchandising initiatives. The role also supports a clean, well-signed sales floor, coordinates vendor relationships and events, and uses Macy’s point-of-sale systems and company devices to complete transactions. Flexible availability is required, including days, evenings, weekends, and holidays. The position requires at least one year of previous selling or retail experience.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic, positive attitude, vision, and creativity.
• Self-starter able to work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
• Comfort with computers, mobile devices, and frequent use of radio frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision and ability to use computers and other technology, including handheld equipment and cash registers, to perform job functions and process transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales transactions.
• Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and vendor partners.
• Execute strategic merchandising initiatives for the represented vendor, brand, or area.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed