Holiday Gift Guide Retail Sales Ambassador, West Covina

Macy's•West Covina, CA

1d•$18 - $24•Onsite

About The Position

As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending or upselling additional items. You cultivate repeat clientele and serve as an expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendor partners, and carry out strategic merchandising initiatives. The position also involves supporting customer-facing events and maintaining an effective sales floor.

Requirements

At least one year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude.
Vision and creativity.
Ability to work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to lift at least 30 pounds, stand for at least two consecutive hours, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Color vision.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide an exceptional customer experience, keeping the customer a priority.
Greet customers, recommend products, and upsell.
Serve as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement practices to drive sales, inventory turn, and gross margin above company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster an accepting and respectful environment that strengthens relationships and authentic connections with colleagues, customers, and communities.
Communicate customer needs and shopping patterns to leadership and vendor partners.
Execute strategic merchandising initiatives for the represented vendor, brand, or area.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice