Seasonal Retail Commission Sales Associate - Fine Jewelry, West Covina

Macy's•West Covina, CA

3d•$18 - $24•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valuable shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise presentation and stock, updating signs and pricing, and supporting replenishment and merchandise moves. You promote loyalty benefits, provide a positive checkout and customer experience, and collaborate with colleagues to improve individual and store results. The position requires flexible availability for days, evenings, weekends, and holidays. Colleagues must communicate effectively, understand employment and safety policies in English, provide product recommendations, use point-of-sale technology and digital tools, and maintain accurate stock presentation and asset-protection practices. Related experience of 1–2 years is required. The work involves standing, moving, lifting, reaching, and using computers and other technology.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and Client and Protection plan goals.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and recommend suitable products.
Build customer relationships through consultative selling, genuine hospitality, and use of clienteling tools.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and communicate their benefits to customers.
Support inventory, fulfillment, processing, presentation, organization, storage, and replenishment of merchandise.
Maintain merchandise security, accuracy, presentation, pricing, signage, and asset-protection compliance.
Participate in sales events, special events, vendor training, and ongoing product education.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Prepare and maintain a clean, organized, and shoppable sales floor.
Collaborate with teammates to achieve sales goals and operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice