Sales Lead - Chico's

Chico's FAS, Inc.•Cypress, TX

15d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a strong customer experience and maximize profitability while contributing to a team environment focused on learning and growth. The Sales Lead oversees daily operational tasks, supports sales and productivity goals, develops associates through training and coaching, and helps ensure consistent customer service and store policy compliance. This position may be found in multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly (67–100% of an 8-hour shift).
Ability to lift up to 50 lbs. occasionally (1–33% of an 8-hour shift).
Ability to climb frequently (34–66% of an 8-hour shift).

Nice To Haves

1+ year of retail or sales management experience preferred.

Responsibilities

Communicate clear expectations and hold the store team and oneself accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate sales-floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present merchandise in accordance with promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to meet assigned sales and productivity goals, while also meeting personal sales goals.
Train and coach the team in product knowledge, locate fulfillment, and selling.
Motivate and inspire the store team, model core values, and promote an inclusive and collaborative approach to problem solving.
Communicate with store teams and Store Management to help lead positive change.
Seek personal development opportunities and solicit feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards to provide a cohesive omnichannel experience.
Demonstrate sales techniques and product knowledge, recommend merchandise, and help customers locate or obtain items suited to their needs.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns.
Support fast, efficient register service and remain current on policies for payments, coupons, returns, exchanges, security, and other applicable operations.
Ensure consistent client communication through the customer book, rewards participation, and customer sign-up capture.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding employee performance to support associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.