Sales Floor Supervisor - Stonebriar Mall

Penney OpCo LLC • Frisco, TX

1d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, and training and developing associates to execute sales-building programs.

The supervisor directs customer service and sales activities, resolves customer concerns, and ensures staffing supports sales and service. They lead merchandise presentation and visual execution, including pricing and signing, recovery, and fitting room processes. They also train associates on jcp.com pickup processes and oversee Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within required time periods.

The role leads profitable sales growth in Fine Jewelry, Mattress, and Window specialty businesses; supports specialty associate training and care/protection plans; and manages floor moves, graphics, productivity processes, sell-through opportunities, and defective or return-to-vendor activities. The supervisor teaches, trains, and coaches associates, supports hiring and development, addresses performance issues, and consistently meets performance standards for areas including shrink, safety, omnichannel, scheduling, associate relations, customer service, profit, productivity, and attendance.

JCPenney describes the role’s core competencies as embracing a growth mindset, thinking critically, demonstrating leadership, taking accountability, implementing with excellence, and driving results.

Responsibilities

• Direct customer service and sales activities in the store and resolve customer issues and concerns.
• Model and reinforce outstanding customer service and listen actively to resolve problems.
• Ensure staffing is scheduled appropriately to maximize sales and service.
• Manage merchandise standards through Put to Fixture, SET, and Visual process execution.
• Lead planning and execution of merchandise and visual elements, including pricing and signing.
• Promote the company merchandise strategy and identify local opportunities to drive sales.
• Oversee efficient sales-floor recovery and fitting room processes.
• Train, mentor, and coach associates on jcp.com pickup processes and related delivery and return transaction procedures.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup processes within prescribed time periods.
• Monitor and share omnichannel and reporting metrics and take action to resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Oversee specialty associate training and care/protection plans.
• Manage SET processes, planned floor moves, graphics, and Productivity Standards Program processes.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Oversee defective and return-to-vendor/warehouse activities to reduce shrink in specialty businesses.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly store talent.
• Participate actively in associate training and development, coach in the moment, and address performance issues.
• Meet established performance standards, including standards for shrink, safety, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Foster teamwork, recognize accomplishments, value workplace differences, and hold self and others accountable.
• Develop and prioritize plans, delegate work, communicate expectations, and pursue continuous improvement.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed