Sales Floor Supervisor - Oglethorpe Mall

Penney OpCo LLC • Savannah, GA

3d

About The Position

The Sales Floor Supervisor is accountable for driving customer service and profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, and training and developing associates to carry out sales-building programs. The role oversees customer service and sales activity, merchandise presentation and recovery, omnichannel order processes, and specialty businesses including Fine Jewelry, Mattress, and Window. The supervisor also develops store talent and works to meet established performance standards.

Responsibilities

• Direct customer service and sales activities, resolve customer issues, model outstanding service, and hold associates accountable for service standards.
• Ensure appropriate staff scheduling to maximize sales and customer service.
• Manage merchandise standards through Put to Fixture, SET, and Visual processes; lead merchandise and visual planning and execution, including pricing and signing.
• Promote the company merchandise strategy and identify local sales opportunities.
• Oversee sales-floor recovery and fitting-room processes, maintaining efficient and clean standards.
• Train, mentor, and coach associates on jcp.com pickup processes and related delivery and return transactions.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within prescribed time periods; monitor omnichannel metrics and resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window by leading and engaging associates; oversee specialty training and care/protection plans.
• Manage specialty SET processes, planned floor moves, graphics, and Productivity Standards Program processes; identify sell-through and remerchandising opportunities.
• Oversee defective and return-to-vendor/warehouse activities to reduce shrink in specialty businesses.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly store talent.
• Develop associates, coach in the moment, and address performance issues.
• Meet performance standards related to shrink and safety, omnichannel, scheduling efficiency, associate relations and engagement, customer service, profit, productivity, and attendance.
• Apply growth mindset, critical thinking, leadership, accountability, implementation excellence, and results-driving behaviors to improve store practices and achieve company goals.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with company match
• Associate discount on JCPenney merchandise
• Additional compensation for eligible store hourly associates scheduled to work on designated holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed