Sales Floor Supervisor - Broward Mall

Penney OpCo LLC • Plantation, FL

7d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service and profitable sales growth by leading and engaging associates, managing merchandise standards and execution, and training and developing associates to carry out sales-building programs. The position oversees customer service and sales activities, merchandise presentation and visual execution, omnichannel order processes, and specialty businesses. The supervisor also coaches and develops associates, partners in hiring for hourly positions, and works to meet performance standards across areas including shrink, safety, scheduling, customer service, profit, productivity, and attendance.

Responsibilities

• Direct customer service and sales activities, resolve customer issues, model outstanding service, and hold the team accountable for customer-service standards.
• Ensure staff are scheduled appropriately to maximize sales and service.
• Manage merchandise standards and execute Put to Fixture, SET, and Visual processes.
• Lead planning and execution of merchandise and visual elements, including pricing and signing.
• Promote the company merchandise strategy, identify local sales opportunities, and oversee recovery standards for the sales floor and fitting rooms.
• Train, mentor, and coach associates on jcp.com pickup processes and transaction procedures for delivery and returns.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup processes within prescribed time periods; monitor omnichannel metrics and take action to resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Support specialty associate training and care/protection plans; manage SET processes, planned floor moves, graphics, and Productivity Standards Program processes.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Oversee defective and return-to-vendor/warehouse activities to reduce shrink in specialty businesses.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly store talent.
• Coach associates in the moment, address performance issues, and contribute actively to associate training and development.
• Meet established performance standards, including shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Demonstrate the stated core competencies: growth mindset, critical thinking, leadership, accountability, implementation with excellence, and results orientation.

Benefits

• Competitive benefits package, if eligible, including medical, dental, and vision coverage, term life insurance, paid vacation and holidays, and a 401(k) with company match.
• Associate discount on JCPenney merchandise.
• Eligible associates may receive eight paid holidays during the calendar year; store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed