Floor Sales Supervisor

Westlake Ace Hardware•Fishers, IN

1d•Onsite

About The Position

The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for store operations when the General Manager and/or Assistant Managers are absent. The role also helps manage and direct staff to achieve company goals and objectives. The Floor Supervisor provides customer service, resolves customer issues, supports store operations, and helps maintain a positive, professional, and safe work environment. Responsibilities include store opening and closing, assisting with cashiering and inventory functions, maintaining merchandise presentation and store cleanliness, and supporting associate training. The supervisor communicates operational matters to the General Manager and works with store leadership to prepare for advancement. Ace Retail Group (ARG), a division of Ace Hardware Corporation, owns and operates multiple Ace brands and more than 250 neighborhood stores throughout the United States. The company emphasizes personal and professional growth and its Core Values: Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork. Compensation is $16.00 per hour.

Requirements

High school diploma or GED equivalent.
Ability to read and interpret safety rules, manufacturer assembly directions, operating and maintenance instructions, and procedure manuals.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to work independently.
Ability to work flexible hours.
Effective verbal and written communication skills.
Ability to foster teamwork and collaboration and motivate others to perform enthusiastically.
Ability to stand, walk, bend, and climb; regularly lift up to 50 pounds and occasionally lift up to 100 pounds with assistance.

Responsibilities

Represent Ace Retail Group positively and provide friendly, proactive customer service, including greeting and thanking customers, answering calls and pages, resolving complaints, and helping customers find solutions.
Maintain excellent knowledge of products, store layout, and product locations.
Help ensure a positive, professional, and safe work environment for associates.
Supervise general store operations, including assuming responsibility for store operations when the General Manager and Assistant Manager are absent.
Complete store opening and closing procedures.
Assist with implementing Store Support Center programs and with loss prevention, safety, and internal audits.
Assist the General Manager and Assistant Manager with all aspects of operating the store and communicate operational or managerial issues to the General Manager promptly.
Help maintain the sales floor, stockroom, and outdoor merchandise areas, including cleanliness and orderliness.
Ensure weekly price changes and label updates are completed accurately and on time.
Assist with cashiering functions, including training, maintenance, audits, and reports.
Help ensure safe and efficient forklift operations and receiving.
Ensure merchandise is received, checked in, and stocked completely.
Assist with back-stock maintenance, cycle counts, and negative on-hand reports.
Assist with store merchandise resets and ensure signage is current.
Maintain a clean, orderly sales floor, including end caps and promotional and incremental merchandising.
Lead by example and be approachable to associates and customers.
Assist with training associates and participate in store meetings.
Share merchandising, cost-control, and sales ideas with the General Manager for follow-up.
Partner with the General Manager and Assistant Manager to prepare for advancement.
Perform other duties as assigned.
Apply the company's Core Values in daily decisions and interactions.