Sales Floor Supervisor - Mckinley Mall

Penney OpCo LLC • Town of Hamburg, NY

4d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service and profitable sales growth by leading and engaging associates, managing merchandise standards and execution, and training and developing associates to carry out sales-building programs. The role oversees customer service and sales activities, merchandise presentation and recovery, omnichannel order processes, and specialty businesses including Fine Jewelry, Mattress, and Window. The supervisor also supports hourly hiring and associate development, and consistently meets performance standards related to shrink, safety, omnichannel, scheduling, associate relations, engagement, customer service, profit, productivity, and attendance.

Success in this role requires a growth mindset, critical thinking, leadership, accountability, excellent implementation, and a focus on results. The supervisor encourages improvement and change, makes fact-based decisions, builds an inclusive and collaborative team environment, coaches associates, delegates effectively, and takes responsibility for customer experiences and performance outcomes.

Responsibilities

• Direct customer service and sales activities, resolve customer concerns, model outstanding service, and hold the team accountable for service standards.
• Ensure staff is scheduled appropriately to maximize sales and service.
• Manage merchandise standards through Put to Fixture, SET, and Visual process execution; lead merchandise planning and execution, including pricing and signing.
• Promote the company merchandise strategy, identify local sales opportunities, and oversee sales-floor and fitting-room recovery and cleanliness.
• Train, mentor, and coach associates on jcp.com pickup location processes and transaction procedures for delivery and returns.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within prescribed time periods; monitor and share omnichannel metrics and resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window by leading associates, supporting specialty training and care/protection plans, and managing SET processes and planned floor moves and graphics.
• Monitor Productivity Standards Program processes, identify sell-through opportunities, and remerchandise the selling floor to increase rate of sale.
• Oversee defective merchandise and return-to-vendor or warehouse activities to reduce shrink within specialty businesses.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly talent.
• Develop associates, coach in the moment, and address performance issues.
• Meet established performance standards for shrink and safety, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Promote teamwork, recognize accomplishments, respect workplace differences, provide and receive constructive feedback, and hold self and others accountable.
• Develop and prioritize plans, delegate work, communicate expectations, seek feedback, and take action to deliver company goals.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed