Sales Floor Supervisor - Marketplace Mall

Penney OpCo LLC • Rochester, NY

2d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing merchandise standards and execution, and training and developing associates to execute sales-building programs. The role directs in-store customer service and sales activities, resolves customer concerns, and ensures appropriate staff scheduling to maximize sales and service.

The supervisor leads merchandise presentation and visual execution, including pricing and signing, sales-floor and fitting-room recovery, and local merchandising opportunities. The role also trains associates on jcp.com pickup processes and manages Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within prescribed time periods, monitoring omnichannel metrics and addressing issues.

The position drives profitable sales in Fine Jewelry, Mattress, and Window businesses; supports specialty associate training and care/protection plans; manages planned floor moves, graphics, and productivity processes; and oversees defective merchandise and return-to-vendor/warehouse activities. The supervisor teaches, trains, and coaches associates, partners with the Assistant Manager of Merchandise and Customer Experience Supervisor on hourly hiring, and addresses performance issues. Success includes meeting standards for shrink, safety, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Responsibilities

• Direct customer service and sales activities, resolve customer issues, model outstanding service, and hold the team accountable for customer service.
• Ensure staff is scheduled appropriately to maximize sales and service.
• Manage merchandise standards and execute Put to Fixture, SET, and Visual processes, including pricing and signing.
• Lead planning and execution of merchandise and visual elements and identify local opportunities to drive sales.
• Oversee sales-floor and fitting-room recovery standards.
• Train, mentor, and coach associates on jcp.com pickup processes and transaction procedures for deliveries and returns.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup processes within prescribed time periods; monitor and share omnichannel metrics and address issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses and support specialty associate training and care/protection plans.
• Manage SET processes through planned floor moves and graphics, monitor Productivity Standards Program processes, and identify sell-through and remerchandising opportunities.
• Oversee defective merchandise and return-to-vendor/warehouse activities to reduce shrink in specialty businesses.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly talent.
• Coach associates in the moment and address performance issues.
• Meet established performance standards for shrink, safety, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Promote teamwork, accountability, inclusion, continuous improvement, and effective execution of plans.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed