Sales Floor Supervisor - Pecanland Mall

Penney OpCo LLC • Monroe, LA

1d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service and profitable sales growth by leading and engaging associates, managing merchandise standards and execution, and training and developing associates to carry out sales-building programs. The role oversees customer service and sales activities, merchandise presentation and recovery, omnichannel order processes, and specialty businesses including Fine Jewelry, Mattress, and Window. The supervisor also supports hiring, associate development, and performance against established store standards.

Responsibilities

• Direct customer service and sales activities, resolve customer issues, model outstanding service, and hold the team accountable for service standards.
• Ensure staffing is scheduled appropriately to maximize sales and service.
• Manage merchandise standards through Put to Fixture, SET, and Visual process execution; lead merchandise and visual planning and execution, including pricing and signing.
• Promote the company merchandise strategy, identify local sales opportunities, and oversee clean and efficient sales-floor recovery and fitting-room processes.
• Train, mentor, and coach associates on jcp.com pickup processes and transaction procedures for online order deliveries and returns.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within prescribed time periods; monitor and share omnichannel metrics and address issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window by leading and engaging associates; oversee specialty associate training and care/protection plans.
• Manage specialty SET processes, planned floor moves, graphics, and Productivity Standards Program processes; identify sell-through and remerchandising opportunities.
• Oversee defective merchandise and return-to-vendor/warehouse activities in specialty businesses to reduce shrink.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly store talent.
• Participate in associate training and development, coach in the moment, and address performance issues.
• Meet performance standards for shrink and safety, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Promote teamwork, recognize accomplishments, respect workplace differences, provide constructive feedback, delegate effectively, and hold self and others accountable.
• Develop and prioritize effective short- and long-range plans, implement them efficiently, and pursue continuous improvement and company goals.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on designated holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed