Operations Supervisor - Pecanland Mall
About The Position
The Operations Supervisor is accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates, and driving the execution of operational tasks. The role covers customer service and sales, store operations, stockroom and general operations, team development, and performance standards. The supervisor moves around the store at a fast pace, directs the team, works with merchandise, and resolves customer issues professionally. The role supports inventory accuracy and stock updates; oversees RFID processes and system uploads; leads door-to-floor merchandise preparation; and manages pricing, signing, promotional price signing, re-ticketing, and re-packaging. The supervisor is also responsible for stockroom processes, work safety initiatives, facility equipment, the cash office, receiving, shipping, logistics, and third-party carrier processes. The position includes training and developing associates, coaching in the moment, addressing performance issues, and supporting training and policy compliance. The supervisor is expected to meet performance standards related to shrink and safety, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
Requirements
- Minimum of 2 years of retail leadership experience.
- Bachelor’s degree or equivalent work experience.
- Ability to hold self and others accountable to a high standard and provide feedback, visibility, and recognition.
- Ability to develop positive relationships, respect different styles, and communicate effectively with a wide audience.
- Ability to adapt quickly to changing situations and coach others through change.
- Confidence in taking on challenging assignments and addressing conflict quickly and positively.
Responsibilities
- Contribute to profitable sales growth by driving merchandise in-stocks and execution of operational tasks.
- Supervise and engage Operations associates and direct the team while supporting customer service and sales.
- Resolve customer issues and concerns in a professional manner.
- Assist with inventory counts and updates to maintain accurate in-stock information.
- Oversee RFID processes and perform system uploads to update the stock ledger accurately and efficiently.
- Lead door-to-floor merchandise preparation.
- Manage and engage the pricing and signing team, including promotional price signing, re-ticketing, and re-packaging.
- Manage stockroom processes, work safety initiatives, facility equipment, and support processes.
- Oversee the cash office and manage receiving, shipping, logistics, and third-party carrier processes.
- Train and develop associates, coach in the moment, address performance issues, and support training and policy compliance.
- Meet established performance standards related to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
Benefits
- Medical insurance (if eligible)
- Dental insurance (if eligible)
- Vision insurance (if eligible)
- Term life insurance (if eligible)
- Paid vacation (if eligible)
- Paid holidays (if eligible)
- 401(k) with Company match (if eligible)
- Associate discount on JCPenney merchandise
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
