Operations Associate - Eastpoint Mall

Penney OpCo LLC • Dundalk, MD

7d • Onsite

About The Position

The Operations Associate creates an outstanding customer experience by performing store operations functions. This is an early morning position, working with a team to complete functions before the store opens. The role includes helping customers, pricing and signing merchandise, replenishing and restocking, receiving and unloading merchandise, maintaining the backroom, supporting omnichannel operations, and executing merchandise placement plans. The associate also participates in ongoing learning about merchandise, shrink, safety, productivity, and other business processes.

Requirements

• 1–2 years of retail experience.

Responsibilities

• Provide customer service and assistance to customers encountered while working around the store.
• Change merchandise ticket prices and signage across the store.
• Pull and prepare merchandise for the sales floor to replenish and restock merchandise, helping ensure customers can find needed styles and sizes.
• Work with co-workers to unload trucks and prepare merchandise in the backroom.
• Keep the stockroom safe, clean, and organized.
• Contribute to omnichannel efforts, including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, shipping online orders, and merchandise receiving.
• Carry out leadership's plans for merchandise placement throughout the store, following merchandising standards and flowing goods to the sales floor efficiently and carefully.
• Learn about merchandise, shrink, safety, productivity, and other business processes through peers and training materials.
• Solve problems and make decisions that support sales, profit, and customer service; work efficiently and effectively; and encourage strong performance.
• Provide great customer service, build positive, inclusive, and respectful relationships, and take accountability for actions and outcomes.
• Look for ways to improve the customer experience, act with confidence and courage, and work with energy and urgency.

Benefits

• If eligible, medical, dental, and vision benefits.
• Term life insurance.
• Paid vacation and holidays, subject to eligibility.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed