Operations Associate - The Empire Mall

Penney OpCo LLC • Sioux Falls, SD

7d • Onsite

About The Position

The Operations Associate creates an outstanding customer experience by performing store operations functions. This is an early morning role, working with a team to complete functions before the store opens. Responsibilities include customer service, pricing and signing, replenishing and restocking merchandise, receiving and unloading deliveries, maintaining backroom standards, supporting omnichannel operations, executing merchandise placement plans, and participating in training and learning activities.

Requirements

• 1–2 years of retail experience.

Responsibilities

• Provide customer service and assistance to customers while working throughout the store.
• Change ticket prices and signage on merchandise across the store.
• Pull and prepare merchandise for the sales floor to replenish and restock products, ensuring customers can find the styles and sizes they need.
• Work with co-workers to unload trucks and prepare merchandise in the backroom.
• Keep the stockroom safe, clean, and organized.
• Contribute to omnichannel efforts, including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, shipping online orders, and merchandise receiving.
• Execute leadership's merchandise placement plans efficiently and accurately while maintaining merchandising standards as goods are moved to the sales floor.
• Learn about merchandise, shrink, safety, productivity, and other business processes through peers and training materials.
• Solve problems and make decisions that support sales, profit, or customer service; work efficiently and effectively; and inspire strong performance.
• Provide great customer service, build positive, inclusive, and respectful relationships, and take accountability for actions and outcomes.
• Proactively seek ways to improve the customer experience and take appropriate action with energy and urgency.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed