Operations Associate - Marley Station Mall

Penney OpCo LLC • Glen Burnie, MD

7d • Onsite

About The Position

The Operations Associate creates an outstanding customer experience by performing store operations functions. This is an early morning position, working with a team to complete functions before the store opens. The role includes assisting customers, managing pricing and signage, replenishing and restocking merchandise, receiving and unloading deliveries, maintaining backroom standards, supporting omnichannel services, and executing merchandise placement plans. Associates also learn about merchandise, shrink, safety, productivity, and other business processes through peers and training materials.

Requirements

• 1–2 years of retail experience.

Responsibilities

• Provide customer service and assistance to customers while working throughout the store.
• Change ticket prices and signage on merchandise across the store.
• Pull and prepare merchandise for the sales floor to replenish and restock low inventory.
• Work with co-workers to unload trucks and prepare merchandise in the backroom.
• Keep the stockroom safe, clean, and organized.
• Contribute to omnichannel efforts, including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, shipping online orders, and merchandise receiving.
• Execute leadership's merchandise placement plans efficiently and with attention to detail, maintaining merchandising standards as goods flow to the sales floor.
• Participate in learning about merchandise, shrink, safety, productivity, and other business processes.
• Solve problems and make decisions that support sales, profit, or customer service; work efficiently and effectively; and encourage strong performance.
• Provide great customer service, build positive, inclusive, and respectful relationships, and take accountability for actions and outcomes.
• Look for ways to improve the customer experience, act with confidence and courage, and work with energy and urgency.

Benefits

• If eligible, medical, dental, and vision coverage, term life insurance, paid vacation and holidays, and a 401(k) with Company match.
• Associate discount on JCPenney merchandise for all associates.
• Eligible associates may receive eight paid holidays during the calendar year; store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed