Operations Leader - Briarwood Mall

Sephora•Ann Arbor, MI

4d•$24 - $28•Onsite

About The Position

The Operations Leader drives operational excellence at Sephora, ensuring the store runs efficiently and supports an exceptional client experience. This role leads the operations team and oversees inventory and merchandising, while coaching team members to perform at their best. The position is full-time, with a stated schedule of 30–40 hours per week, and requires availability during peak retail operations, including nights, weekends, and holidays.

Requirements

At least 2 years of leadership experience in a similar role; retail operations or hospitality experience is preferred.
Ability to lead, coach, and develop teams to achieve goals.
Strong attention to detail and excellent problem-solving and organizational skills.
Effective time management and ability to prioritize in a dynamic environment.
Excellent communication and interpersonal skills.
Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success.
Ability to lift and carry up to 50 pounds as needed.
Meet the required minimum number of weekly shifts or hours, with full-time hours of 30–40 per week.
Availability during peak retail operations, including nights, weekends, and holidays.
Punctuality and consistent attendance.

Nice To Haves

Experience in retail operations or hospitality.

Responsibilities

Oversee inventory management, replenishment, and order fulfillment, and ensure operational standards are met.
Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
Partner with the team to deliver exceptional service and contribute to achieving store goals.
Guide and train team members on operational processes, selling behaviors, performance metrics, and company initiatives.
Promote an inclusive culture of openness where everyone feels empowered.
Follow company policies and help create a safe and enjoyable shopping experience.