Sales and Service Leader - Briarwood Mall

Sephora•Ann Arbor, MI

6d•$24 - $28•Onsite

About The Position

As a Sales and Service Leader at Sephora, you’ll lead by example to inspire your team, elevate client experiences, and contribute to store goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment where everyone thrives. The role includes leading and developing team members, supporting daily store operations, and helping maintain Sephora standards. It is a full-time hourly position requiring 30–40 hours per week and availability during peak retail operations, including nights, weekends, and holidays.

Requirements

Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
Proven ability to coach and inspire teams to achieve goals.
Strong sales and client service skills.
Excellent communication and interpersonal skills.
Comfort working in a fast-paced and dynamic environment.
Ability to quickly learn and share product knowledge and training.
Ability to lift and carry up to 50 pounds.
Meet the required minimum number of weekly shifts and hours.
Availability during peak retail operations, including nights, weekends, and holidays.
Punctuality and consistent attendance.

Responsibilities

Lead and inspire team members to deliver exceptional client service and achieve sales goals.
Contribute to store success through client engagement, product knowledge, and personalized recommendations.
Provide ongoing feedback and development to improve team performance.
Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Assist with inventory, visual merchandising, and maintaining store standards.
Promote an inclusive culture where everyone feels empowered.
Uphold company policies and help create a safe and enjoyable shopping experience.