Open Jobs Operations Leader - Briarwood Mall

Sephora•Ann Arbor, MI

2d•Onsite

About The Position

The Operations Leader drives operational excellence and helps ensure the store runs efficiently while supporting an exceptional client experience. The role leads the operations team and oversees inventory, merchandising, replenishment, and order fulfillment. It also supports brand presentation, store goals, team development, and a safe and enjoyable shopping experience. This is a full-time, regular, hourly non-exempt position at Sephora’s Briarwood Mall store.

Requirements

Minimum 2 years of leadership experience in a similar role; retail operations or hospitality experience preferred.
Proven ability to lead, coach, and develop teams to achieve goals.
Strong attention to detail and excellent problem-solving and organizational skills.
Effective time management and ability to prioritize in a dynamic environment.
Excellent communication and interpersonal skills.
Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success.
Physically able to lift and carry up to 50 pounds as needed.
Meet the required minimum number of weekly shifts or hours; full-time hours are 30–40 per week.
Be available during peak retail operations, including nights, weekends, and holidays.
Punctuality and consistent attendance.

Nice To Haves

Experience in retail operations or hospitality.

Responsibilities

Oversee inventory management, replenishment, and order fulfillment, and ensure operational standards are met.
Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
Partner with the team to deliver exceptional service and contribute to achieving store goals.
Guide and train team members in operational processes, selling behaviors, performance metrics, and company initiatives.
Promote an inclusive and open culture where everyone feels empowered.
Uphold company policies and help create a safe and enjoyable shopping experience.