Open Jobs Operations Leader - Full Time

Sephora•Brooklyn, NY

2d•Onsite

About The Position

The Operations Leader drives operational excellence and ensures the store runs efficiently while supporting an exceptional client experience. This role leads the operations team and oversees inventory, merchandising, replenishment, order fulfillment, promotional events, and store maintenance. The Operations Leader also supports client service and store goals, coaches and develops team members, fosters an inclusive and collaborative culture, and upholds company policies and operational standards. This is a regular, full-time, hourly, non-exempt position requiring 30–40 hours per week, availability during peak retail operations—including nights, weekends, and holidays—and punctual, consistent attendance.

Requirements

At least 2 years of leadership experience in a similar role; retail operations or hospitality experience is preferred.
Proven ability to lead, coach, and develop teams to achieve goals.
Strong attention to detail, problem-solving, and organizational skills.
Effective time management and ability to prioritize in a dynamic environment.
Excellent communication and interpersonal skills.
Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success.
Physically able to lift and carry up to 50 pounds as needed.
Availability for 30–40 hours per week, including nights, weekends, and holidays during peak retail operations.

Nice To Haves

Experience in retail operations or hospitality.

Responsibilities

Oversee inventory management, replenishment, order fulfillment, and operational standards.
Lead visual merchandising, promotional events, and store maintenance to uphold the brand and drive sales.
Partner with the team to deliver exceptional client service and contribute to store goals.
Guide and train team members in operational processes, selling behaviors, performance metrics, and company initiatives.
Promote an open, inclusive culture where everyone feels empowered.
Uphold company policies and help create a safe and enjoyable shopping experience.
Meet the required minimum number of weekly shifts and hours, remain available during peak retail operations, and maintain punctuality and consistent attendance.