Open Jobs Operations Leader - Full Time

Sephora•Orlando, FL

6d•Onsite

About The Position

The Operations Leader drives operational excellence and helps ensure the store runs efficiently while supporting an exceptional client experience. The role leads the operations team and oversees inventory, merchandising, replenishment, and order fulfillment. It also supports brand presentation, store maintenance, promotional events, client service, and store goals. The Operations Leader coaches and trains team members on operational processes, selling behaviors, performance metrics, and company initiatives, while fostering an inclusive and collaborative workplace and upholding company policies and safety standards. This is a full-time, hourly, non-exempt position requiring 30–40 hours per week. The schedule must accommodate peak retail operations, including nights, weekends, and holidays, and requires punctuality and consistent attendance. The position is based at Sephora’s Waterford Lakes store in Orlando, Florida. Pay is $24.00–$27.50 per hour, with the actual rate dependent on qualifications, experience, and other stated business factors. Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility.

Requirements

Minimum 2 years of leadership experience in a similar role; retail operations or hospitality experience is preferred.
Proven ability to lead, coach, and develop teams to achieve goals.
Strong attention to detail and excellent problem-solving and organizational skills.
Effective time management and ability to prioritize in a dynamic environment.
Excellent communication and interpersonal skills.
Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success.
Physical ability to lift and carry up to 50 pounds as needed.
Availability for 30–40 hours per week, including nights, weekends, and holidays, with punctual and consistent attendance.

Nice To Haves

Experience in retail operations or hospitality.

Responsibilities

Oversee inventory management, replenishment, and order fulfillment, and ensure operational standards are met.
Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
Partner with the team to deliver exceptional client service and contribute to store goals.
Guide and train team members on operational processes, selling behaviors, performance metrics, and company initiatives.
Promote an inclusive culture of openness where everyone feels empowered.
Uphold company policies and help create a safe and enjoyable shopping experience.
Meet the required weekly shift and hour minimums, maintain punctuality and consistent attendance, and be available during peak retail operations, including nights, weekends, and holidays.