Open Jobs Operations Leader - Full Time

Sephora•Houston, TX

1d•Onsite

About The Position

As an Operations Leader at Sephora, you’ll drive operational excellence to help ensure the store runs efficiently and supports an exceptional client experience. You’ll lead the operations team, oversee inventory and merchandising, and coach team members to perform at their best. The role includes managing inventory, replenishment, and order fulfillment; maintaining operational standards; leading visual merchandising and promotional events; and supporting store maintenance. You’ll partner with the team to deliver exceptional service and achieve store goals, while training and developing team members in operational processes, selling behaviors, performance metrics, and company initiatives. You’ll also help foster an inclusive, collaborative culture and uphold company policies and safety standards. This full-time role requires 30–40 hours per week, availability during peak retail operations—including nights, weekends, and holidays—and punctuality and consistent attendance. The position is hourly and non-exempt. The listed pay range is $26.00–$30.00 per hour; actual pay depends on qualifications, experience, and other legitimate business factors. Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility.

Requirements

At least 2 years of leadership experience in a similar role; retail operations or hospitality experience is preferred.
Proven ability to lead, coach, and develop teams to achieve goals.
Strong attention to detail, problem-solving, and organizational skills.
Effective time management and ability to prioritize in a dynamic environment.
Excellent communication and interpersonal skills.
Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success.
Physical ability to lift and carry up to 50 pounds as needed.
Availability for 30–40 hours per week, including nights, weekends, and holidays during peak retail operations.
Punctuality and consistent attendance.

Nice To Haves

Leadership experience in retail operations or hospitality.

Responsibilities

Lead the operations team and oversee inventory management, replenishment, and order fulfillment.
Ensure operational standards are met.
Lead visual merchandising and promotional events, and oversee store maintenance to uphold the brand and support sales.
Partner with the team to deliver exceptional client service and contribute to store goals.
Guide and train team members in operational processes, selling behaviors, performance metrics, and company initiatives.
Help promote an inclusive culture where team members feel empowered.
Uphold company policies and help create a safe and enjoyable shopping experience.
Meet required weekly shifts and hours, be available during peak retail operations, and maintain punctuality and consistent attendance.