Open Jobs Operations Leader - Full Time

Sephora•Franklin, TN

12d•Onsite

About The Position

As an Operations Leader at Sephora, you’ll help drive operational excellence and ensure the store runs efficiently while supporting an exceptional client experience. You’ll lead the operations team, oversee inventory and merchandising, and coach team members. The role includes inventory management, replenishment, order fulfillment, visual merchandising, promotional events, and store maintenance. You’ll partner with the team to deliver service and achieve store goals, train and develop team members in operational processes and selling behaviors, and help foster an inclusive and collaborative culture. You’ll also uphold company policies and store standards to support a safe and enjoyable shopping experience. This is a full-time hourly, non-exempt position requiring 30–40 hours per week. Availability is required during peak retail operations, including nights, weekends, and holidays, along with punctuality and consistent attendance. The role requires the ability to lift and carry up to 50 pounds as needed. The listed hourly pay range is $24.00–$27.50; actual pay depends on qualifications, experience, and other legitimate business factors. Sephora offers healthcare and wellbeing benefits based on eligibility.

Requirements

Minimum 2 years of leadership experience in a similar role; retail operations or hospitality experience is preferred.
Proven ability to lead, coach, and develop teams to achieve goals.
Strong attention to detail and excellent problem-solving and organizational skills.
Effective time management and ability to prioritize in a dynamic environment.
Excellent communication and interpersonal skills.
Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success.
Physical ability to lift and carry up to 50 pounds as needed.
Availability for 30–40 hours per week, including nights, weekends, and holidays, with punctuality and consistent attendance.

Nice To Haves

Leadership experience in retail operations or hospitality.

Responsibilities

Oversee inventory management, replenishment, and order fulfillment, and ensure operational standards are met.
Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
Partner with the team to deliver exceptional client service and contribute to store goals.
Guide and train team members in operational processes, selling behaviors, performance metrics, and company initiatives.
Promote an inclusive culture of openness where everyone feels empowered.
Uphold company policies and help create a safe and enjoyable shopping experience.
Meet the required minimum weekly shifts and hours, maintain punctuality and consistent attendance, and be available during peak retail operations, including nights, weekends, and holidays.