Open Jobs Sales and Service Leader - Briarwood Mall

Sephora•Ann Arbor, MI

4d•Onsite

About The Position

The Sales and Service Leader at Sephora is responsible for helping drive store success by leading and inspiring the team, elevating client experiences, and contributing to sales goals. The role uses coaching, collaboration, product knowledge, and a client-first approach to support a high-performing and inclusive environment. The leader supports daily store operations, team development, onboarding, and continuous learning while upholding company policies and store standards. The position is full-time, with 30–40 hours per week, and requires availability during peak retail operations, including nights, weekends, and holidays.

Requirements

Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
Proven ability to coach and inspire teams to achieve goals.
Strong sales and client service skills.
Excellent communication and interpersonal skills.
Comfort working in a fast-paced and dynamic environment.
Ability to quickly learn and share product knowledge and training.
Ability to lift and carry up to 50 pounds.
Meet the required minimum number of weekly shifts and hours.
Availability during peak retail operations, including nights, weekends, and holidays.
Punctuality and consistent attendance.

Responsibilities

Lead and inspire team members to deliver exceptional client service and achieve sales goals.
Drive store performance through client engagement, product knowledge, and personalized recommendations.
Provide ongoing feedback and development to improve team performance.
Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Assist with inventory, visual merchandising, and maintaining store standards.
Promote an inclusive culture of openness and teamwork.
Follow company policies and help maintain a safe and enjoyable shopping experience.