Sales Floor Supervisor - Cherry Hill Mall

Penney OpCo LLC • Cherry Hill Township, NJ

7d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service and profitable sales growth by leading and engaging associates, managing merchandise standards and execution, and training and developing associates to carry out sales-building programs. The role directs store customer service and sales activities, resolves customer issues, maintains merchandise presentation and recovery standards, and oversees omnichannel order processes and specialty businesses. The supervisor also contributes to hiring, associate development, and achieving performance standards across customer service, sales, productivity, scheduling, safety, shrink, and attendance.

Responsibilities

• Direct customer service and sales activities in the store, resolve customer issues, model outstanding service, and hold the team accountable for service standards.
• Ensure staffing is scheduled appropriately to maximize sales and customer service.
• Manage merchandise standards through Put to Fixture, SET, and Visual process execution, including planning and executing merchandise and visual elements, pricing, and signing.
• Promote the company merchandise strategy, identify local sales opportunities, and oversee sales-floor and fitting-room recovery and cleanliness.
• Train, mentor, and coach associates on jcp.com pickup location processes and transactions for delivery and returns.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within prescribed time periods; monitor and share omnichannel metrics and take action to resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Oversee specialty associate training and care/protection plans, SET processes, planned floor moves, graphics, and Productivity Standards Program processes.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Oversee defective merchandise and return-to-vendor or warehouse activities to reduce shrink in specialty businesses.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly store talent.
• Coach associates in the moment, address performance issues, and support associate training and development.
• Meet established performance standards, including shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations and engagement, customer service, profit, productivity, and attendance.
• Demonstrate growth mindset, critical thinking, leadership, accountability, excellent implementation, and results-driven behavior.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed