Sales Floor Supervisor - The Vlg At Bay Park

Penney OpCo LLC • Ashwaubenon, WI

13d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, and training and developing associates to carry out sales-building programs. The role oversees customer service and sales, merchandise presentation and execution, omnichannel order processes, specialty businesses, team development, and performance standards.

Requirements

• Demonstrated ability to lead, engage, teach, train, and coach associates.
• Ability to direct customer service and sales activities and resolve customer concerns.
• Ability to manage merchandise presentation, visual standards, pricing, signing, and store recovery processes.
• Ability to manage omnichannel order processes and monitor performance metrics.
• Ability to support specialty retail businesses, training, and merchandise execution.
• Ability to partner in sourcing and hiring hourly associates and address performance issues.
• Ability to meet performance standards related to customer service, sales, productivity, safety, shrink, and attendance.

Responsibilities

• Direct in-store customer service and sales activities, resolve customer issues, model outstanding service, and ensure staff are scheduled appropriately to maximize sales and service.
• Manage merchandise standards through Put to Fixture, SET, and Visual execution; lead merchandise presentation, visual elements, pricing, signing, recovery, and fitting-room processes; promote merchandise strategy and identify local sales opportunities.
• Train and coach associates at the jcp.com pickup location on order delivery and return processes. Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup processes within prescribed time periods; monitor omnichannel metrics and resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses; lead specialty associate training, care/protection plans, SET floor moves and graphics, and Productivity Standards Program processes.
• Identify specialty sell-through opportunities and remerchandise the selling floor to increase sales; oversee defective and return-to-vendor/warehouse activities to reduce shrink.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly store talent; support associate development and address performance issues.
• Meet performance standards for shrink and safety, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Demonstrate growth mindset, critical thinking, leadership, accountability, implementation excellence, and results-driven behavior.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, if eligible.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Eligible associates receive eight paid holidays during the calendar year; store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed