Receptionist The Residence at Shelburne Bay
About The Position
LCB Senior Living is hiring a Receptionist at The Residence at Shelburne Bay in Shelburne, Vermont. The role supports the community by welcoming residents and visitors, handling telephone calls, and performing front-desk and clerical duties. Receptionists are expected to represent the Residence and LCB Senior Living positively, support community occupancy through positive interactions with prospective residents and others, and respond calmly to emergencies. Part-time and per-diem availability is offered, including evening and overnight shifts; weekend afternoon availability is required. The stated wage range is $20.00–$23.00 per hour, based on years of experience. The position requires basic telephone reception knowledge, professional and courteous communication, clerical support skills, and the ability to respond calmly to emergencies. A high school diploma or GED is preferred, as is typing or word-processing experience. Six months to one year of prior reception experience in an office environment is required. Physical duties include handling equipment and objects, walking, sitting, standing, pushing and pulling carts, and bending, crouching, kneeling, stooping, and reaching as tasks require.
Requirements
- Knowledge of basic telephone reception systems and techniques.
- Ability to handle incoming calls and visitors pleasantly and courteously, provide clerical support, and represent the Residence professionally.
- Ability to respond calmly and completely to emergency situations.
- Ability to communicate in English orally and in writing.
- Focused and dedicated to providing excellent customer service.
- Six months to one year of prior reception experience in an office environment.
- Finger and hand dexterity to handle and manipulate instruments and equipment.
- Visual and auditory acuity.
- Ability to lift at least 15 pounds and carry objects.
- Ability to push and pull carts and continuously walk, sit, and stand.
- Ability to turn, crouch, kneel, stoop, bend below the waist, and reach above shoulder height as tasks dictate.
- Ability to use good body mechanics.
- Ability to type and use a computer.
- Weekend afternoon availability is required.
Nice To Haves
- High school diploma or GED.
- Typing or word-processing experience.
Responsibilities
- Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
- Represent and interact positively with prospective residents, family members, and professionals to support community occupancy.
- Perform duties and responsibilities with a positive attitude.
- Handle incoming telephone calls professionally and courteously, and direct them appropriately.
- Greet guests and visitors professionally and courteously, and direct them appropriately.
- File correspondence and sort mail.
- Record and type guest meal charges.
- Maintain and file resident safety sheets.
- Type correspondence as needed.
- Coordinate front-desk activities and keep the front desk neat and orderly.
- Respond to emergencies by contacting the appropriate party, such as 911, the fire department, or police.
- Attend required in-service training sessions and orientations.
- Respond to residents' needs courteously.
- Regularly update the communication log book.
- Maintain and restock community brochures.
Benefits
- Paid time off for part-time associates working 24–29 hours.
- Holiday pay for part-time associates working 24–29 hours.
- Possibility of tuition reimbursement.
- Opportunity to work with an amazing team.
- Rewarding role working with seniors.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
