Receptionist The Residence at Brookside

LCB Senior Living • Avon, CT

1d • $18 - $20 • Onsite

About The Position

LCB Senior Living is hiring a Receptionist for The Residence at Brookside in Avon, Connecticut. The role promotes the Residence’s and LCB Senior Living’s mission and core values through professional, courteous interactions with residents, visitors, coworkers, and the surrounding community. The Receptionist also supports community occupancy by representing the community positively to potential residents, family members, and professionals. Full-time and part-time availability is offered, at $18.00–$20.00 per hour based on experience.

The Receptionist coordinates front desk activities and provides clerical and guest-service support. This includes handling calls and visitors, filing and typing correspondence, sorting mail, recording guest meal charges, maintaining resident safety sheets and communication logs, and keeping community brochures stocked. The position responds to emergencies by contacting the appropriate parties and attends required training and orientations.

Applicants should have basic knowledge of telephone reception systems, strong customer service, courteous communication, and the ability to remain calm in emergencies. English communication skills are essential. A high school diploma or GED is preferred, as is typing or word-processing experience. Six months to one year of prior reception experience in an office environment is required.

Requirements

• Six months to one year of prior reception experience in an office environment.
• Knowledge of basic telephone reception systems and techniques.
• Ability to handle telephone calls and visitors pleasantly and courteously, provide clerical support, and represent the Residence professionally.
• Ability to respond calmly and completely to emergency situations.
• Ability to communicate in English orally and in writing.
• Focus and dedication to excellent customer service.
• Ability to type and use a computer.
• Ability to lift at least 15 pounds and carry objects.
• Ability to push and pull carts and continuously walk, sit, and stand.
• Ability to turn, crouch, kneel, stoop, bend below the waist, and reach above shoulder height as tasks dictate.
• Finger and hand dexterity to handle and manipulate instruments and equipment, and visual and auditory acuity.

Nice To Haves

• High school diploma or GED.
• Typing or word-processing experience.

Responsibilities

• Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
• Represent and interact positively with potential residents, family members, and professionals to support community occupancy.
• Perform duties and responsibilities with a positive attitude.
• Handle incoming telephone calls professionally and courteously, directing them as appropriate.
• Greet guests and visitors professionally and courteously, directing them as appropriate.
• File correspondence and sort mail.
• Record and type guest meal charges.
• Maintain and file resident safety sheets.
• Type correspondence as needed.
• Coordinate front desk activities and keep the front desk neat and orderly.
• Respond to emergency situations by contacting the appropriate party, such as 911, the fire department, or police.
• Attend required in-service training sessions and orientations.
• Respond to residents’ needs in a courteous manner.
• Update the communication log book regularly.
• Maintain community brochures and keep them stocked.

Benefits

• Full-time associates receive health, vision, and dental benefits starting from Day One.
• Full-time associates receive a 401(k), paid time off, and holiday pay.
• Part-time associates working 24–29 hours receive paid time off and holiday pay.
• Possibility of tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED