Receptionist The Residence at Great Woods
About The Position
LCB Senior Living is hiring a Receptionist at The Residence at Great Woods in Norton, Massachusetts. This part-time position is scheduled every other weekend. The Receptionist provides a courteous, professional first point of contact for residents, visitors, prospective residents, families, and professionals, while supporting front-desk and clerical operations. The role also contributes to community occupancy by representing the Residence positively and responding to residents’ needs. The position requires handling calls and visitors, coordinating front-desk activities, maintaining records and communication materials, and responding calmly to emergencies. The role involves frequent movement and requires the physical abilities described in the posting.
Requirements
- Knowledge of basic telephone reception systems and techniques.
- Ability to handle telephone calls and visitors pleasantly and courteously, provide clerical support, and represent the Residence professionally.
- Ability to respond calmly and completely to emergency situations.
- Ability to communicate in English orally and in writing.
- Customer-service focus and dedication to providing excellent service.
- Six months to one year of prior reception experience in an office environment.
- Finger and hand dexterity to handle and manipulate instruments and equipment.
- Visual and auditory acuity.
- Ability to lift at least 15 pounds and carry objects.
- Ability to push and pull carts and continuously walk, sit, and stand.
- Ability to turn, crouch, kneel, stoop, bend below the waist, and reach above shoulder height as tasks dictate.
- Ability to use good body mechanics.
- Ability to type and use a computer.
Nice To Haves
- High school diploma or GED.
- Typing or word-processing experience.
Responsibilities
- Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
- Represent and interact positively with prospective residents, family members, and professionals to support community occupancy.
- Perform duties with a positive attitude.
- Handle incoming telephone calls professionally and courteously, and direct them appropriately.
- Greet guests and visitors professionally and courteously, and direct them appropriately.
- File correspondence and sort mail.
- Record and type guest meal charges.
- Maintain and file resident safety sheets.
- Type correspondence as needed.
- Coordinate front-desk activities and keep the front desk neat and orderly.
- Respond to emergencies by contacting the appropriate party, such as 911, the fire department, or police.
- Attend required in-service training sessions and orientations.
- Respond to residents’ needs in a courteous manner.
- Update the communication log book regularly.
- Maintain and stock community brochures.
Benefits
- Part-time associates working 24–29 hours receive paid time off and holiday pay.
- Possibility of tuition reimbursement.
- Rewarding work with seniors and an opportunity to work with an amazing team.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
