Receptionist The Residence at Paine Estate

LCB Senior Living•Wayland, MA

1d•$20 - $22•Onsite

About The Position

LCB Senior Living is hiring a Receptionist at The Residence at Paine Estate in Wayland, Massachusetts. The role supports the residence’s front desk, provides courteous service to residents and visitors, and helps represent the community positively to prospective residents, family members, professionals, and the surrounding community. The position is per diem and pays $20.00–$22.00 per hour, based on years of experience. The Receptionist handles calls and visitors, performs clerical tasks, coordinates front desk activities, maintains community materials and records, and responds to residents’ needs. The role also requires calm and appropriate responses to emergencies and attendance at required training and orientations.

Requirements

Knowledge of basic telephone reception systems and techniques.
Ability to handle incoming telephone calls and visitors pleasantly and courteously, provide clerical support, and represent the residence professionally.
Ability to respond calmly and completely to emergency situations.
Ability to communicate in English orally and in writing.
Focus and dedication to providing excellent customer service.
Six months to one year of prior reception experience in an office environment.
Finger and hand dexterity to handle and manipulate instruments and equipment.
Visual and auditory acuity.
Ability to lift at least 15 pounds and carry objects.
Ability to push and pull carts and continuously walk, sit, and stand.
Ability to turn, crouch, kneel, stoop, bend below the waist, and reach above shoulder height as tasks dictate.
Ability to use good body mechanics.
Ability to type and use a computer.

Nice To Haves

High school diploma or GED.
Typing or word processing experience.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers, and the surrounding community.
Represent and interact positively with potential residents, family members, and professionals to help grow community occupancy.
Perform duties and responsibilities with a positive attitude.
Handle incoming telephone calls professionally and courteously, directing them appropriately.
Greet guests and visitors professionally and courteously, directing them appropriately.
File correspondence and sort mail.
Record and type guest meal charges.
Maintain and file resident safety sheets.
Type correspondence as needed.
Coordinate front desk activities and keep the front desk neat and orderly.
Respond to emergency situations by contacting the appropriate party, such as 911, the fire department, or police.
Attend required in-service training sessions and orientations.
Respond to residents’ needs courteously.
Update the communication log book regularly.
Maintain community brochures and keep them stocked.