Leasing Specialist - Bay Vista at Meadow Park

Avanath • Novato, CA

21h • $21 - $23

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role calls for professionalism, positive engagement, strong customer service, and an ability to build relationships with residents, staff, vendor partners, regulatory contacts, and social service partners. The Leasing Specialist helps create a welcoming community, responds to resident and staff concerns, and collaborates with organizational support services and leadership to resolve challenges.

The position supports sales and leasing, resident retention, administrative operations, and compliance. Duties include guiding prospects through the leasing process, preparing apartments for move-in, maintaining resident files and lease records, responding to resident requests, supporting maintenance follow-up, and assisting with community events. The role is classified as essential staff and requires reporting to work while following safety and business protocols.

Requirements

• Passion for providing exceptional customer service.
• At least 2 years of sales and/or customer relations experience.
• Ability to thrive in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, including Windows, Word, Excel, internet, and email.
• Working knowledge of Yardi Voyager Property Management software.

Nice To Haves

• Low-income housing and tax credit experience.
• Bilingual in English and Spanish.

Responsibilities

• Provide A+ customer service at all times.
• Greet and qualify prospects; record telephone and in-person visits on guest cards.
• Inspect models and market-ready apartments and communicate service needs to the Community Manager.
• Demonstrate the community and apartments, explain features and benefits, and close sales.
• Guide prospects through applications and deposits in accordance with company procedures and Fair Housing requirements.
• Update availability reports and process applications for approval.
• Ensure apartments are ready for residents to move in on the agreed date.
• Follow up with prospects who did not lease and refer prospects to sister communities when appropriate.
• Obtain new residents' signatures on required paperwork before move-in and orient residents to the community.
• Assist with monitoring renewals and distributing and following up on renewal notices.
• Accept rental payments.
• Prepare leases and related paperwork and accurately enter information into Yardi in a timely manner.
• Maintain current resident files and distribute company- or community-issued notices.
• Maintain accurate monthly lease and renewal commission records for bonus purposes.
• Assist the management team with other tasks as required and consistently implement community policies.
• Receive resident calls and visits, listen to requests and concerns, answer questions, and follow up in a timely manner.
• Complete maintenance service requests promptly, inform the maintenance team, and contact residents daily regarding completed service requests.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the ongoing cleanliness and curb appeal of the community.
• Assist in planning resident events, attend events, and host as directed by the Community Manager.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
• Under the direction of the Compliance department and Community Manager, maintain compliance files where applicable.

Benefits

• Health, dental, and vision benefits.
• 401(k).
• Personal time off.
• Paid holidays.
• Opportunities for advancement and promotion from within.
• Learning and development opportunities, including online training platforms, classes, and one-on-one coaching.
• Flexible work schedules to accommodate employees' varying needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed