Sales Floor Lead- Wayland, Michigan

Jars Cannabis•Wayland, MI

7d•Onsite

About The Position

JARS Cannabis is seeking a Sales Floor Lead for its Wayland, Michigan location. The role includes all Retail Representative duties, such as interacting with, educating, and advising customers in person and by phone; assisting with inventory and cash management; and working alongside local service providers. The Sales Floor Lead is cross-trained in order fulfillment, including preparing orders and entering product information, holds key-holder status, and assists the General Manager and Assistant Manager with additional duties as needed. Successful candidates complete mandatory JARS University training, conducted virtually and in person at the company’s mock-store training facility. The work is generally performed in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff. Schedules may include varied hours, nights, weekends, holidays, or events on occasion.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
At least 3 years of customer service experience in a retail, sales, and/or hospitality environment.
Acquired knowledge of cannabis strains and applications.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills.
Ability to operate a computer, POS system, and other office equipment.
Ability to work varied hours, including nights, weekends, holidays, and/or events on occasion.
Ability to work 8-hour or 10-hour shifts, Monday through Friday and weekends, with holiday availability.

Nice To Haves

Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess customer needs, provide appropriate product knowledge, and complete transactions accurately and efficiently.
Use suggestive selling strategies and actively upsell products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks as needed.
Work scheduled shifts and follow the company’s attendance policy.
Follow all safety and Cannabis Regulatory Agency (CRA) rules and policies.
Promote customer offerings such as the Loyalty Program and referrals.
Accurately record transactions in the POS system, use appropriate login credentials, and ensure the assigned cash drawer is accurate.
Perform opening and closing duties as needed as a key-holder.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Maintain the sales floor’s neatness, cleanliness, and organization.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate JARS company policies and procedures in on-the-job interactions, tasks, and behaviors.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform Retail Representative duties, including customer interactions and education, inventory and cash management assistance, and working with local service providers.
Perform order fulfillment activities, including preparing orders and entering product information.
Assist the General Manager and Assistant Manager with additional duties as needed.
Complete mandatory JARS University training, virtually and in person.