Floor Lead

STIIIZY • Vista, CA

6d

About The Position

The Floor Lead is responsible for maintaining standard operating procedures at a STIIIZY retail store. This full-time role provides team leadership and supports productivity and quality performance in service of the company’s vision. The Floor Lead helps create an empowering team culture, guides staff in delivering excellent customer service, and supports smooth store operations. The position pays $22.50 per hour.

The role requires open availability, including nights, weekends, and holidays; employees must be able to work two weekend days between Friday and Sunday. Applicants must be at least 21 years old, have a high school diploma, and have two years of leadership experience in retail or hospitality. The applicant must reside in the state where the role is based and be authorized to work in the United States.

The work includes prolonged periods of standing, sitting at a desk, and working on a computer, as well as standing for extended periods and bending, kneeling, squatting, and twisting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Must be at least 21 years old.
• High school diploma.
• Two years of leadership experience in retail or hospitality.
• Must be able to work two weekend days between Friday and Sunday.
• Open availability is preferred, including availability to work nights, weekends, and holidays.
• Must be authorized to work in the United States; the company does not sponsor or take over sponsorship of employment visas.
• Must reside in the state where the role is based.

Nice To Haves

• Open availability.

Responsibilities

• Create and promote a healthy team culture that empowers employees to work autonomously toward collaborative goals.
• Lead, mentor, and inspire team members to support their personal and professional growth.
• Help build a team that upholds and delivers the company’s mission, vision, and goals to employees and customers.
• Guide staff on product knowledge, customer focus, and personalized service to set a high standard for customer service.
• Ensure smooth and seamless store operations.
• Collaborate with inventory control to maintain accurate product counts and proper product labeling and organization on the floor.
• Ensure strict adherence to legal and regulatory requirements.
• Assist with onboarding new employees and provide ongoing training.
• Oversee cash handling procedures and maintain accurate financial records.
• Address customer concerns, resolve conflicts, and handle escalated issues professionally and efficiently.
• Oversee visual merchandising and product displays to enhance the customer experience.
• Enforce safety protocols and cleanliness standards to maintain a safe and comfortable environment for customers and staff.
• Assist with store opening and closing protocols.
• Monitor the store atmosphere, ensuring front-line employees welcome customers, the environment remains upbeat and cheerful, and customers leave satisfied.
• Administer and document employee breaks at appropriate times.
• Serve as liaison between receptionists or sales associates and managers.
• Perform other duties as assigned.

Benefits

• Affordable health, dental, vision, disability, and life insurance benefits.
• Paid vacation.
• Paid training.
• Paid holidays.
• Company-matched 401(k) plan.
• Company-sponsored events and team-building activities.
• Sample incentives when available.
• Annual employee appreciation discounts on STIIIZY merchandise.
• Employee discounts on already competitive prices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED