Floor Merchandising Lead

Ana Luisa•New York, NY

1d•$26 - $28•Onsite

About The Position

Ana Luisa is seeking a detail-oriented and proactive Floor Lead, Merchandising to join its retail team at Bleecker Street. As a key member of store leadership, this role partners closely with management to deliver an elevated customer experience and maintain a strong, consistent presence on the sales floor. The Floor Lead leads by example, embodies Ana Luisa’s core values, and helps motivate the team and drive store profitability in alignment with company goals. The role owns in-store merchandising, including floorsets, display inventory, and visual presentation standards. It requires a strong understanding of the product assortment and leadership in training the store team on new releases, product pairings, storytelling, and selling strategies. The Floor Lead communicates brand vision and visual direction to maintain consistency across the sales floor. The role initially reports to the Store Manager.

Requirements

High school diploma or equivalent preferred.
At least 1 year of retail management experience.
Proven ability to drive sales.
Strong leadership skills and business acumen.
Proficiency in Shopify and Google Workspace.
Open availability.

Nice To Haves

Jewelry experience preferred.

Responsibilities

Nurture an inclusive team culture that encourages engagement, collaboration, harmony, and productivity.
Communicate effectively with the store team and cross-functional partners.
Train, coach, and provide consistent feedback to support team development in product knowledge, sales techniques, and customer service.
Maintain a strong leadership presence on the sales floor and set a benchmark for customer service.
Communicate KPIs, expectations, directives, and store initiatives while executing the brand’s vision and objectives.
Use product knowledge to recommend items suited to customers’ styles and needs and create upsell opportunities.
Evaluate revenue goals and KPIs and partner with management on strategies to improve sales performance.
Use company resources, incentives, and strategies to help the team achieve store-wide objectives.
Motivate and guide the team toward individual KPI results and store sales targets.
Build loyal clientele and provide high-touch customer service using clienteling tools.
Partner with store management and the HQ Marketing Team to plan and execute events that improve brand visibility, store traffic, and community engagement.
Collect and share customer feedback to help improve brand perception, product offerings, and service quality.
Learn, perform, and train others in applying welded permanent jewelry, integrating the service into customer interactions.
Maintain visual merchandising standards and brand guidelines, including accurate display pricing, promotional signage, and marketing assets.
Plan and execute floorsets on time and in alignment with company directives and brand vision.
Maintain display inventory, assist with routine counts, and ensure inventory accuracy.
Receive incoming and outgoing inventory shipments and ensure proper handling and documentation.
Support and execute front- and back-of-house procedures in accordance with company policies and protocols.
Process customer transactions and manage returns, exchanges, and warranties in an omnichannel environment.