Merchandising Lead

Walmart • McKinney, TX

4d • $21 - $29

About The Position

The Merchandising Lead provides member service by identifying member needs, offering guidance and support with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services. The role assists management in supervising associates by assigning duties, communicating goals and feedback, training and guiding associates, addressing member complaints, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position receives and stocks supplies and merchandise, organizes and maintains the sales floor, and completes required documentation. It maintains facility safety and sales-floor presentation, including handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing items, identifying shrink and damages, and securing fragile or high-shrink merchandise. The role also monitors food and merchandise quality and sanitation, and oversees the picking and staging of club pickup orders.

The Merchandising Lead develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, and monitors progress and improvement opportunities. The position models and supports company policies, ethics, and compliance, and leads and participates in teams to coordinate work, provide support and feedback, meet timelines and quality expectations, and help others adapt to change.

The role is expected to demonstrate the company’s values: respect individuals, act with integrity, serve customers and members, and strive for excellence. This includes fostering belonging, building relationships, mentoring others, being accountable and transparent, putting customers first, making informed decisions, and pursuing continuous improvement.

Requirements

• Must be at least 18 years of age.
• At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

• Experience leading a team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

• Acknowledge members, identify their needs, provide guidance on self-service technology and purchasing decisions, locate merchandise, resolve issues, and promote company products and services.
• Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
• Help resolve member complaints according to company guidelines, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Receive and stock supplies and merchandise from distribution centers and vendors, organize and maintain the sales floor, use equipment, and complete required paperwork and logs.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling and disposal procedures, applying steel standard guidelines, and correcting or reporting unsafe situations.
• Maintain sales-floor presentation by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink items.
• Monitor food and merchandise quality by following product rotation, code dating, product recall, and sanitation standards, and by merchandising, stocking, zoning, and cleaning departments.
• Oversee picking and staging of club pickup orders, ensuring products are selected and staged according to company policies and procedures.
• Develop, communicate, and implement processes and practices to meet business needs; collaborate with business partners, analyze information, monitor results, and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards; assist management in correcting ethical and compliance issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and support, meeting timelines and quality expectations, and helping others adapt to change.
• Model company values by fostering belonging, building trusting relationships, communicating positively, mentoring and recognizing others, acting with integrity and accountability, putting customers first, making informed decisions, and pursuing continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed