Merchandising Lead

Walmart•Charleston, SC

5d•Onsite

About The Position

The Merchandising Lead provides member service by identifying needs, offering guidance and support with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. The role assists management with supervising associates, including assigning duties, communicating goals and feedback, training, providing direction on member service, helping resolve complaints, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position receives and stocks merchandise and supplies, organizes and maintains the sales floor, and completes required documentation. It maintains facility safety, merchandise presentation, food and merchandise quality, sanitation, and product rotation standards. The Merchandising Lead also oversees the picking and staging of club pickup orders. The role develops and implements processes to meet business needs, monitors results, and identifies opportunities for improvement. It promotes compliance, ethics, and company standards, and leads and participates in teams to deliver quality work on time. The position is expected to demonstrate the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence through learning and continuous improvement.

Requirements

Must be 18 years of age or older.
At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Provide member service by identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
Assist management in supervising associates by assigning duties, communicating goals and feedback, training, and providing direction and guidance on member service.
Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor and complete required documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, applying steel standards, and correcting or reporting unsafe situations.
Maintain sales-floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing items, identifying shrink and damages, and securing fragile and high-shrink merchandise.
Monitor food and merchandise quality, product rotation, code dating, recalls, and sanitation standards; merchandise, stock, zone, and clean departments.
Oversee picking and staging of club pickup orders and ensure products are selected and staged according to company policies and procedures.
Develop, communicate, and implement processes and practices to meet business needs; collaborate with managers, coworkers, customers, and business partners; monitor results and identify improvement opportunities.
Demonstrate, promote, and support compliance with company policies, procedures, ethics, and standards; assist management in addressing ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
Build trusting relationships, communicate positively, mentor and develop others, recognize contributions, act with integrity, put customers and members first, and pursue continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefit through Live Better U, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.