Sales Floor Lead (Esplanade)

Goodwill Industries Of Southeastern Louisiana•Kenner, LA

About The Position

The Sales Floor Lead assists with day-to-day store operations and sales performance to meet or exceed budget while complying with company standards, policies, and procedures. When assigned by the Store Manager or Sales Floor Manager, the lead performs supervisory duties and may act in a supervisory capacity during scheduled work hours. The role also supports merchandise handling, customer service, staff training, safety, cash handling, and store administration. Work takes place primarily indoors in conditioned temperatures, with occasional exposure to outdoor temperatures and weather. An alternate work schedule may include working at an attended donation center without prior notice.

Requirements

High school diploma or GED and six months of supervisory experience, or a minimum of 90 days in the service industry.
Ability to read, write, and communicate clearly in English.
Must successfully complete Retail training.
Ability to interact professionally and productively with a diverse array of people.
Ability to market Goodwill and explain its mission to the general public.
Ability to establish and maintain effective working relationships with store and production personnel and motivate them to perform at their best.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
Ability to stand and walk for prolonged periods and frequently bend, stoop, and stretch.
Ability to function in a fast-paced environment with occasional periods of high volume.

Nice To Haves

Prior work experience in the service industry is preferred.

Responsibilities

Use the cash register to complete sales and accept payments; authorize merchandise voids, returns, exchanges, and credits.
Ensure proper rotation of store merchandise and adequately stock the sales floor.
Model professional performance for employees and trainees, and help create a positive public image through a clean store, attractive displays, and presentable, personable personnel.
Maintain safe and appropriate shopping areas; keep the store clean and hazard-free, including vacuuming, mopping, dusting, and cleaning bathrooms.
Follow personnel and safety policies and procedures and ensure Sales Floor Associates comply with them.
Perform the duties of Sales Floor Associates as needed.
Attend regularly scheduled shifts assigned by the manager.
Ensure daily floor checks are completed and monthly safety self-inspections are conducted.
Ensure new hires receive orientation using the appropriate manual within their first week, and document that training occurred.
Assist the Store Manager in controlling the monthly and annual expense-to-revenue ratio.
Assist with training and mentoring Sales Floor Associates and court-appointed community service workers, as assigned.
Assist with supervising and disciplining Sales Floor Associates and recommending their discharge to the Store Manager or Sales Floor Manager.
Monitor and assist with receiving, pricing, and displaying merchandise.
Record and balance cash register receipts, make bank deposits, and record store transactions.
Assist with timely preparation of personnel and payroll records and accurately complete other paperwork required for daily store operations.
Assist the Store Manager or Production Manager in achieving or exceeding monthly and annual production goals and implementing contingency plans when goals are not being met.
Perform other job-related duties as requested by management.