Sales Floor Lead- Wayland, Michigan

Jars Cannabis•Wayland, MI

About The Position

The Sales Floor Lead performs all Retail Representative duties, including interacting with, educating, and advising customers in person and by phone; assisting with inventory and cash management; and working alongside local service providers. The role is cross-trained in order fulfillment, including preparing orders and entering product information. As a key holder, the Sales Floor Lead assists the General Manager and Assistant Manager with additional duties as needed. Successful candidates complete mandatory training through JARS University, conducted virtually and in person at the company’s mock-store training facility. The work takes place in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
At least 3 years of customer service experience in retail, sales, and/or hospitality.
Knowledge of cannabis strains and applications.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills.
Ability to operate a computer, POS system, and other office equipment.
Ability to work varied hours, including nights, weekends, holidays, and occasional events.

Nice To Haves

Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess customer needs, provide relevant product knowledge, and complete transactions accurately and efficiently.
Use suggestive selling strategies and actively promote products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks as needed.
Work scheduled shifts and follow the company attendance policy.
Follow safety requirements and CRA rules and policies.
Promote customer benefits, including the Loyalty Program and referrals.
Accurately record transactions in the POS system, use appropriate login credentials, and maintain the accuracy of the assigned cash drawer.
Perform opening and closing duties as needed as a key holder.
Escalate customer issues to upper management when appropriate.
Treat customers and coworkers with respect and maintain a positive, caring attitude.
Keep the sales floor neat, clean, and organized.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate company policies and procedures in workplace interactions, tasks, and behaviors.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.