Sales Experience Manager - SoHo

Richemont • New York, NY

4d • $115,000 - $140,000 • Onsite

About The Position

The Sales Experience Manager leads business development for the Cartier SoHo boutique by building client relationships, driving sales and service performance, developing client strategies, and identifying local market opportunities. The role partners with boutique leadership, sales and care service teams, and regional and corporate partners to meet boutique objectives, improve client experience, manage projects and operating costs, and deliver sales reporting and analysis.

The manager motivates and develops boutique staff, communicates Maison strategies and business priorities, oversees administrative and HR tasks, recruits talent, and leads coaching, training, and performance management. As a Maison Ambassador, the manager upholds Cartier standards and fosters a positive, collaborative boutique environment.

Requirements

• 8–10 years of management experience, especially in luxury retail or hospitality.
• Experience managing direct reports.
• Availability to work retail hours, including weekends, and to travel for training and client events as needed.
• Strong leadership skills.
• Excellent analytical, organizational, and interpersonal communication skills.
• Enthusiastic approach with clients and colleagues.
• Entrepreneurial spirit and ability to develop business and build long-lasting client relationships.
• Creativity in developing ways to motivate and develop a team.
• Collaborative approach and ability to foster a united work environment with a can-do attitude.
• Strong understanding of internal and external client service needs and priorities.
• Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
• Ability to work in a fast-paced, evolving environment.
• Intellectual curiosity and passion for learning.

Nice To Haves

• Bachelor’s degree in a business-related field.
• Additional language skills.
• Previous experience with SAP.

Responsibilities

• Lead boutique business development and build relationships through client interactions.
• Create memorable moments and develop excellent relationships with clients and boutique visitors.
• Drive sales and care service teams to achieve or exceed sales targets and KPIs.
• Assess boutique business and local market opportunities and implement effective sales and client strategies.
• Partner with boutique leadership and the team on CRM, including client outreach, data capture, and repurchase rate.
• Lead and promote networking activities for the boutique team.
• Serve as a point of contact for visiting stylists and press photo shoots in partnership with the PR team.
• Develop Prestige Partnership strategies to increase prestige sales and further develop the VIP client strategy.
• Support sales and care service teams on escalated client matters and help ensure optimal solutions.
• Determine, communicate, and monitor individual and team KPIs with fellow Boutique Management.
• Collaborate with corporate departments to communicate key messages, business opportunities, and needs.
• Lead or delegate boutique projects, including inventories and audit preparation.
• Partner with the Operations Manager on operational fluidity and controllable operating expenses, including monitoring, analysis, and action plan recommendations.
• Prepare regular sales reporting and analysis, including monthly qualitative business-development reports.
• Participate in daily boutique setup and breakdown for opening and closing as needed.
• Motivate and support boutique staff and communicate strategic brand initiatives through regular team meetings.
• Educate and inspire the team on Maison knowledge, competitive landscape, industry news, boutique targets, and client experience practices.
• Perform administrative and HR tasks, including commission accuracy checks, scheduling, payroll, and overtime management.
• Recruit actively and maintain a talent pipeline.
• Identify sales-team training and coaching opportunities and partner with boutique management and corporate partners to develop and implement plans.
• Lead performance management through regular individual meetings, including biannual performance reviews.
• Assess employee potential and propose development opportunities with boutique management, HR, and Career Committees.
• Uphold Cartier standards through an approachable and professional appearance, manner, and demeanor.
• Create a positive, productive, and collaborative boutique environment in person and by telephone.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed