Customer Experience Associate (Seasonal) - SoHo
About The Position
The Customer Experience Associate serves as a key driver in the retail store, providing exceptional customer service and supporting consignment supply generation, sales, and client services. The role is suited to a goal-oriented, customer-focused individual who works to achieve and exceed sales goals and has a passion for sustainable luxury fashion. The associate should be self-motivated and thrive in a fast-paced, metrics-driven team environment. This is a seasonal position. Part-time positions must be able to commit 25–28 hours per week. The role is based in the SoHo store and is not eligible for benefits. The expected hourly rate is $21.00–$25.00; starting pay is determined using factors including work location, skills, experience, market demands, and internal parity. Depending on the role, employees may also be eligible for bonus or incentive pay and benefits. The RealReal is an online marketplace for authenticated resale luxury goods. Its work supports a circular economy by giving new life to luxury items, and the company provides services including authentication, pricing, photography, listing, shipping, and customer service. The company states that it is an equal opportunity employer and that reasonable accommodations may be made for employees with disabilities. The employee regularly sits, uses hands to handle or feel items, and talks or hears. The employee occasionally stands, walks, reaches, climbs or balances, stoops, kneels, crouches or crawls, and tastes or smells. The employee may occasionally lift or move up to 10 pounds, and close vision is required.
Requirements
- At least 1 year of retail experience in a customer- or business-facing position.
- Ability to work flexible hours, which may include holidays, evenings, and weekends.
- Dedication to delivering an elevated experience to customers and employees.
- Ability to solve problems to meet customer needs.
- Positive, friendly demeanor and ability to represent the brand with integrity and professionalism.
- Receptiveness to feedback and ability to objectively review and improve personal performance.
- Ability to remain calm and professional in ambiguous retail situations and work creatively toward positive client outcomes.
- Strong organizational and time-management skills, including balancing competing priorities without showing stress or frustration.
- Ability to excel in a dynamic, fast-paced environment.
Nice To Haves
- Previous luxury or consignment retail experience.
- Proficiency with Google Suite and Salesforce.
- Experience using the Mac iOS operating system.
Responsibilities
- Engage customers through suggestive selling and product knowledge to exceed daily sales goals.
- Perform daily outreach to drive store traffic and repeat business.
- Educate buyers and consignors about The RealReal’s circular economy mission and sustainable luxury.
- Manage consignment drop-offs and set clear expectations about the consignment process and valuation.
- Review and catalog luxury items for shipment, ensuring they meet company standards.
- Resolve complex consignor inquiries with a solution-oriented approach that supports long-term loyalty.
- Maintain the sales floor through merchandising, replenishment, and adherence to brand aesthetics.
- Support store opening and closing procedures and keep the store ready for clients.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
