Customer Experience Specialist (Sales Associate) - SoHo

The RealReal • New York, NY

5d • Onsite

About The Position

The Customer Experience Specialist serves as a key driver in a retail store, providing exceptional customer service and supporting consigned-product generation, sales, and client services. The role is goal-oriented and customer-focused, with responsibility for achieving and exceeding sales goals while promoting sustainable luxury fashion. The successful candidate is self-motivated and comfortable in a fast-paced, metrics-driven team environment.

The position involves engaging customers through suggestive selling and product knowledge, conducting outreach to drive store traffic and repeat business, and educating buyers and consignors about The RealReal’s circular-economy mission. The specialist manages consignment drop-offs, sets expectations about the process and valuation, reviews and catalogs luxury items for shipment, and resolves consignor inquiries. The role also supports merchandising, replenishment, store opening and closing, and maintaining a client-ready environment.

Part-time positions require a commitment of 25–28 hours per week. The expected hourly rate is $21.00–$25.00. Starting pay depends on factors including work location, skills, experience, market demands, and internal parity. Depending on the role, employees may also be eligible for bonus or incentive pay and benefits.

Requirements

• At least 1 year of retail experience in a customer- or business-facing position.
• Ability to work flexible hours to meet business needs, which may include holidays, evenings, and weekends.
• Dedication to delivering an elevated experience to customers and employees.
• Ability to problem-solve to meet customer needs.
• Positive, friendly demeanor and ability to represent the brand with integrity and professionalism.
• Receptiveness to feedback and ability to objectively review personal performance and strive for excellent results.
• Ability to remain calm and professional in ambiguous retail situations and find creative solutions for clients.
• Strong organizational and time-management skills, including balancing competing priorities without showing stress or frustration.
• Ability to excel in a dynamic, fast-paced environment.

Nice To Haves

• Previous luxury or consignment retail experience.
• Proficiency with Google Suite and Salesforce.
• Experience using the Mac iOS operating system.

Responsibilities

• Engage customers through suggestive selling and deep product knowledge to exceed daily sales goals.
• Conduct daily outreach to drive consistent store traffic and repeat business.
• Educate buyers and consignors about The RealReal’s circular-economy mission and sustainable luxury.
• Manage the consignment drop-off experience and set clear expectations about the process and valuation.
• Review and catalog luxury items for shipment, ensuring they meet company standards.
• Resolve consignor inquiries with a solution-oriented approach that supports long-term loyalty.
• Maintain the sales floor through merchandising, replenishment, and adherence to brand aesthetics.
• Support store opening and closing procedures and ensure the store is client-ready.

Benefits

• Monthly bonus at target: $750 for full-time employees or $375 for part-time employees.
• Employee Stock Purchase Plan.
• 401(k) with company match (full-time).
• Medical, dental, vision, and commuter benefits at applicable locations (full-time).
• Paid parental leave (full-time).
• Paid company holidays: 9 for part-time employees; 9 listed for full-time employees.
• Paid time off: 18 days for full-time employees and 9 days for part-time employees, accruing from the first day of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed