Customer Experience Associate (Seasonal) - SoHo

The RealReal • New York, NY

5d • Onsite

About The Position

The Customer Experience Associate serves as a key driver in the retail store, providing exceptional customer service and supporting consigned-product generation, sales, and client services. The role is goal-oriented and customer-focused, with an emphasis on achieving and exceeding sales goals while sharing a passion for sustainable luxury fashion. The associate works in a fast-paced, metrics-driven team environment.

Responsibilities include engaging customers through suggestive selling and product knowledge, conducting daily outreach, and educating buyers and consignors about The RealReal’s circular economy mission. The associate manages consignment drop-offs, sets expectations about the process and valuation, reviews and catalogs luxury items for shipment, and resolves consignor inquiries to support long-term relationships. The role also maintains store merchandising and replenishment standards and supports opening and closing procedures.

This is a seasonal position in SoHo. Part-time positions must be able to commit 25–28 hours per week. The position is not eligible for benefits. The expected hourly rate is $21.00–$25.00; starting pay depends on factors including work location, skills, experience, market demands, and internal parity. Employees may, depending on role, be eligible for bonus or incentive pay and benefits.

Requirements

• At least 1 year of retail experience in a customer- or business-facing position.
• Ability to work flexible hours to meet business needs, including holidays, evenings, and weekends.
• Dedication to delivering an elevated experience to customers and employees.
• Ability to solve problems to meet customer needs.
• Positive, friendly demeanor and ability to represent the brand with integrity and professionalism.
• Receptiveness to feedback and ability to objectively review personal performance and strive for improvement.
• Ability to remain calm and professional in challenging or ambiguous retail situations and work creatively toward positive client outcomes.
• Strong organizational and time-management skills, including balancing competing priorities.
• Ability to excel in a dynamic, fast-paced environment.

Nice To Haves

• Previous luxury or consignment retail experience.
• Proficiency with Google Suite and Salesforce.
• Experience using the Mac iOS operating system.

Responsibilities

• Engage customers through suggestive selling and deep product knowledge to exceed daily sales goals.
• Conduct daily outreach to drive store traffic and repeat business.
• Educate buyers and consignors about The RealReal’s circular economy mission and sustainable luxury.
• Manage consignment drop-offs and set clear expectations about the process and valuation.
• Review and catalog luxury items for shipment, ensuring they meet company standards.
• Resolve complex consignor inquiries with a solution-oriented approach to support long-term loyalty.
• Maintain the sales floor through merchandising, replenishment, and adherence to brand aesthetics.
• Support opening and closing procedures and keep the store ready for clients.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed