Customer Experience Specialist (Sales Associate) - SoHo
About The Position
The Customer Experience Specialist serves as a key driver within the retail store, providing exceptional customer service and supporting consigned-product generation, sales, and client services. The role is goal-oriented and customer-focused, with responsibility for achieving and exceeding sales goals while sharing a passion for sustainable luxury fashion. The specialist is self-motivated and thrives in a fast-paced, metrics-driven team environment. The role involves engaging customers and consignors, promoting sales and repeat visits, explaining The RealReal’s circular-economy mission, managing consignment drop-offs, reviewing and cataloging luxury items, resolving consignor inquiries, and maintaining boutique standards. The specialist also supports store opening and closing procedures. Part-time employees must be able to commit to 25–28 hours per week.
Requirements
- At least 1 year of retail experience in a customer- or business-facing position.
- Ability to work flexible hours, which may include holidays, evenings, and weekends.
- Dedication to delivering an elevated experience to customers and employees.
- Ability to problem-solve to meet customer needs.
- Positive, friendly demeanor and ability to represent the brand with integrity and professionalism.
- Receptiveness to feedback and ability to objectively review personal performance and strive for improvement.
- Ability to remain calm and professional in ambiguous retail situations and use creative partnerships to achieve positive client outcomes.
- Strong organizational and time-management skills, including the ability to balance competing priorities.
- Ability to excel in a dynamic, fast-paced environment.
Nice To Haves
- Previous luxury or consignment retail experience.
- Proficiency with Google Suite and Salesforce.
- Experience using the Mac iOS operating system.
Responsibilities
- Engage customers through suggestive selling and product knowledge to exceed daily sales goals.
- Perform daily outreach to drive store traffic and repeat business.
- Educate buyers and consignors about The RealReal’s circular-economy mission and sustainable luxury.
- Manage consignment drop-offs and set clear expectations about the process and valuation.
- Review and catalog luxury items for shipment, ensuring they meet company standards.
- Resolve complex consignor inquiries with a solution-oriented approach that supports long-term loyalty.
- Maintain the sales floor through merchandising, replenishment, and adherence to brand aesthetics.
- Support opening and closing procedures and keep the store client-ready.
Benefits
- Full-time employees: $750 monthly bonus at target.
- Part-time employees: $375 monthly bonus at target.
- Employee Stock Purchase Plan.
- 401(k) with company match (full-time benefits).
- Medical, dental, vision, and commuter benefits at applicable locations (full-time benefits).
- Paid parental leave (full-time benefits).
- 9 paid company holidays.
- Full-time employees receive 18 paid time off (PTO) days, accruing from the first day of work.
- Part-time employees receive 9 paid time off (PTO) days, accruing from the first day of work.
- Hourly rate of $21.00–$25.00.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
