Inside Sales - Customer Experience Specialist

Intertek•Kentwood, MI

4d•$20 - $26•Hybrid

About The Position

Intertek is seeking a Customer Experience Specialist to join its Transportation Technologies team in Kentwood, Michigan. The role provides dedicated sales support by managing inbound quote requests, preparing pricing and proposals, and communicating with clients throughout the sales process. The specialist also supports leadership with data reporting, account follow-up, and analysis of quote activity to help drive business growth. The Transportation Technologies team provides quality and safety testing, certification, and related services for the transportation industry, including automotive, battery and energy storage, aerospace, marine, and rail. The position is onsite initially and may move to a hybrid arrangement after training. The schedule is 8 a.m. to 5 p.m., Monday through Friday. The base wage is $20–$26 per hour, with a possible commission package. Intertek describes itself as a global Total Quality Assurance provider, with a network of more than 1,000 laboratories and offices in more than 100 countries. Its stated purpose is bringing quality, safety, and sustainability to life.

Requirements

High school diploma or GED.
At least 1 year of customer service or sales experience.
Ability to clearly articulate capabilities in a variety of formats to different audiences.
Superior interpersonal skills.
Model Intertek’s 10X Energies in the workplace and practice business the right way.
Awareness of and adherence to safety practices and policies to support personal and workplace safety.
Ability to work in a fast-paced, multitasking environment with shifting priorities and demanding deadlines.
Attention to detail and the ability to prioritize and organize workload effectively, with efficient time management.
Ability to communicate and interact effectively verbally, in writing, and through presentations.
Fundamental technical and administrative skills needed to perform the job duties.
Customer-focused and quality-driven approach.

Nice To Haves

Bachelor’s degree in Marketing, Sales, Communication, or a technical field.

Responsibilities

Respond to inbound quote requests and log information into the CRM as required.
Communicate with clients to understand requests and provide timely responses.
Generate pricing for quote requests using provided pricing tools and/or deliver quotes to customers.
Develop standard pricing tables and proposal templates.
Follow up on outstanding quotes as needed.
Follow up on aged accounts regarding potential business as needed.
Research reasons for lost quotes, report data to leadership, and track and document findings.
May manage designated accounts.
Perform other duties as assigned.