Customer Experience Specialist
About The Position
As an Avis First Customer Experience Specialist, you are the front-line contact for premium customers and deliver a seamless, personalized experience from vehicle delivery through collection. The role involves clear communication, smooth logistics, and professional, welcoming service at every step. You may deliver vehicles directly to customers, coordinate delivery and collection with colleagues and management, communicate with customers about logistics and special requests, and assist customers when they arrive. The position is on-site and requires working outdoors in all weather conditions. It calls for flexibility to work various hours, including evenings, weekends, and holidays, as well as the ability to perform physical tasks such as lifting, sitting, standing, walking, entering and exiting vehicles, and driving a variety of automobiles. The stated hourly wage is $19, with an incentive program offering up to an additional $5 per hour for exceptional customer service.
Requirements
- At least 1 year of customer service experience, preferably in hospitality or car rental.
- Professional, friendly demeanor focused on customer satisfaction.
- Strong verbal and written communication skills.
- Technological proficiency and comfort using various mobile devices.
- Valid driver's license.
- Must be at least 18 years old and legally authorized to work in the United States.
- Ability to work in a fast-paced environment and demonstrate multitasking and organizational skills.
- Flexibility to work various hours, including evenings, weekends, and holidays.
- Willingness to work outdoors in all weather conditions.
- Ability to lift up to 50 pounds and continuously sit, stand, walk, enter and exit vehicles, drive a variety of automobiles, talk, hear/listen, and type.
- Regular on-site presence; the position cannot be performed remotely.
Nice To Haves
- Experience in hospitality or car rental.
Responsibilities
- Deliver a welcoming, professional, and personalized customer experience.
- Deliver vehicles directly to customers.
- Coordinate timely vehicle delivery and collection with team members and management.
- Contact premium customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
- Greet customers, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.
Benefits
- On-the-job training.
- Paid time off.
- Medical, dental, and other insurance.
- Flexible spending account opportunity to contribute up to $270 tax-free for public transportation or parking expenses.
- 401(k) retirement benefits.
- Employee discounts, including discounted car rental and discounted prices on Avis/Budget car purchases.
- Hourly incentive program of up to an additional $5 per hour for exceptional customer service.
- Bi-weekly wages; weekly wages in New York and Puerto Rico.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
