Customer Experience Specialist

Balfour Beatty • Pensacola, FL

9d • Onsite

About The Position

The Customer Experience Specialist supports property marketing, sales, and customer engagement activities to deliver exceptional living experiences. Acting as a community ambassador, this role creates interest in the property and helps prospects, applicants, and residents find an appropriate home and receive support throughout their residency. The specialist guides customers through application, leasing, move-in, renewal, and move-out processes, while providing ongoing resident engagement.

The position works in an office and frequently interacts with community management, facilities management, residents, and other staff. Regular duties include using hands to operate tools, controls, phones, and a computer keyboard; frequently standing, reaching, climbing, balancing, and stooping; sitting and standing for clerical work; and regularly lifting and moving office supplies weighing up to 20 pounds.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations, and communication skills.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver's license and a safe driving record.

Nice To Haves

• Property management or hospitality experience.

Responsibilities

• Manage and respond to community inquiries in accordance with Exceptional Living Policies.
• Deliver responsive, consistent, positive, and professional interactions to support resident experience and satisfaction.
• Create exceptional living experiences during customer and resident encounters.
• Attract new prospects through outreach and advertising that highlight the community's unique selling features.
• Follow up with qualified prospects in accordance with company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective resident waitlist in accordance with company policy.
• Inspect the property regularly to identify deficiencies or issues that need attention.
• Prepare the property for daily showings, including opening and closing model units and amenities.
• Conduct move-in pre-inspections and move-out inspections using company software.
• Create, coordinate, attend, and assist with Lifeworks events and activities as required.
• Maintain knowledge of the community lease agreement and policies to assist with resident needs and inquiries.
• Conduct market surveys comparing competitors' weaknesses and advantages.
• Understand and follow company software usage and policies.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning on the first day of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off including sick days, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED